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Cabela's Complaint - Poor - Customer service
Cabela's Complaint

Cabela's Complaint

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Poor - Customer service


Bought a fairly expensive spotting scope on line. It's been 2 months and I still dont have it. I keep getting these very generic customer service responses by email but no one is actually trying to do anything for me. Ive been given 3 different dates as to when to expect my product and we are well past all 3 dates now. I am a manager in retail and in a situation like this we would go somewhere that had the product and bring it back to our store for the customer to purchase. It's obvious Cabela's is way behind the times in customer service. How hard is it really, to get me my spotting scope? To make a customer happy? Cabela's customer service is pathetic. I can honestly say they have lost a customer for life... Not that they care.


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Comments


peachy says: (7 years ago)
 0
Sounds exactly like my issue for an order I put in 9/8 for a birthday gift in Sept. and had to make an exchange.... it's 10/20 and I still don't have the proper size of hat. Promised dates go by, but after hours on the phone and lame excuses, I just want my money back so I can go somewhere else!




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